About this Policy
Who is Luxe Sailing Tours?
References to “Luxe Sailing,” “Luxe Sailing Tours,” ‘we,’ ‘our,’ and ‘us’ denote Luxe Sailing Tours. As the controller of your personal data under relevant data protection laws, including EU and UK GDPR, Luxe Sailing Tours manages your personal data.
Learn more about Luxe Sailing Tours at www.luxesailing.com.au or contact us using the details in the “Contact Us” section below.
What Information do we collect about you?
Making an Enquiry or Booking a Trip
When you make an enquiry or book a trip, we collect various information, including:
Full name, date of birth, gender, title, address, phone number, email address, next of kin, dietary requirements, height, weight, travel insurance details, passport details, visa information.
Medical/health information (considered sensitive data).
Additional information provided during the booking process.
We also process and store records of products and services you enquired about or purchased, and information relevant to your booking received from partners and third parties.
Financial Information: We integrate with third-party payment gateways (e.g., Stripe) for secure transactions. Do not email payment card details. Calls with us may be recorded with your consent for quality control and customer service purposes.
Photo and Video
During trips, photos or videos may be taken by us or partners. Inform us if you wish to avoid being photographed. Professional photographers may be engaged for marketing materials, and you’ll be informed in advance.
Marketing and Other Interactions
We collect personal information for marketing purposes when you subscribe to newsletters, use our preference centre, enter competitions, or click on advertisements. This includes full name, country, email address, phone number, and travel preferences.
We may contact you for research projects, surveys, feedback, and interviews, collecting information such as full name, email address, booking number, and departure code.
The Luxe Sailing Tours Foundation
For engagement with the Luxe Sailing Tours Foundation, we collect personal information such as full name, date of birth, address, telephone number, email address, country location, and donation amount.
Why do we collect your information?
We collect, hold, and handle your personal information for various purposes, including providing travel products/services, managing business relationships, marketing, improving products/services, and legal compliance.
Legal bases for processing include the performance of a contract, legitimate interest, legal obligations, vital interest, and consent.
Providing personal data is voluntary, but not providing certain information may affect your reservation and experience.
Making an Enquiry or Booking a Trip
We use your information to arrange and provide requested products/services, ensuring safety during the trip, managing relationships, providing relevant information, handling feedback, and complying with legal obligations. Medical/health information is processed with your consent for your safety and wellbeing.
Photo and Video
Capturing special moments through photos and videos is a common joy for many people, and it is likely that you may be featured in visual media taken during your Luxe Sailing Tours trip. Occasionally, our group leaders and employees capture exceptional visual content that we may wish to use in our brochures or on our website for promotional purposes. Additionally, there might be a professional photographer scheduled for your trip to capture promotional images. In such cases, a consent and waiver form will be provided to you. Signing this form is entirely voluntary, and we respect your privacy and preferences when managing any personal information collected through visual media.
Marketing and Other Interactions
Luxe Sailing Tours may use your information for marketing purposes, including:
These products and services may be offered by us or our associated companies. Direct marketing will comply with the laws of the relevant country or jurisdiction where you are located. To protect your privacy rights and ensure control over how we manage marketing with you, we will limit direct marketing to a reasonable and proportionate level. You can opt out of further marketing communications by following the instructions in the communication. For instance, if subscribed to promotional newsletters, you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of the email. Alternatively, or in case of any issues, you can contact us at [email protected].
You can adjust your browser settings to manage cookies used for online advertising. We recommend reviewing the privacy notices and preference settings on social media platforms and within your account with us regularly.
Feedback and Research
We conduct research and analyse your information, including feedback and comments, to enhance our products and services, customize online content, and improve your booking and website experience. We also explore trends and identify future destinations and itinerary opportunities.
Your de-identified data may be used for internal reporting, creating new marketing strategies, and identifying trends. You may be contacted to participate in research projects, surveys, and interviews to gain insights into improving our services, understanding customer needs, and addressing various aspects related to travel. Information from research activities may be stored for future reference in a de-identified format where possible.
The Luxe Sailing Tours Foundation
Your information may be used to promote the Luxe Sailing Tours Foundation’s activities, including:
How do we collect your information?
Your information may reach us through various channels, including direct communication with us or our sales agents, travel agents, business partners, and third parties such as insurance and medical providers. This can occur through email, phone, letter, web chat, or in person. Providing information can also happen via online or printed forms, feedback, surveys, donations to the Luxe Sailing Tours Foundation, or subscribing to newsletters or loyalty programs. Additionally, a friend or family member booking on your behalf may provide your information.
Sharing your information
Making an Enquiry or Booking a Trip
To manage your enquiry, fulfill your product or service request, or manage your booking, we may share your personal information with:
For example, if you book flights through Luxe Sailing Tours or your trip includes a flight, relevant personal information will be shared with the applicable airline. We share personal information with travel providers and third-party local operators to enhance services, investigate complaints and disputes when necessary. It is important to familiarize yourself with the privacy policies of selected travel providers and tour operators.
We share your personal information with third parties assisting in operating, improving, and marketing our products and services, including:
IT Service Providers: Third-party providers for website and application development, hosting, maintenance, backup, storage, virtual infrastructure, support, and troubleshooting.
Marketers: Global partners assisting in marketing, promotion, consulting, sales services, and generating leads.
Research: Third parties supporting research, analytics, surveys, interviews, and data gathering.
We ensure these third parties adhere to confidentiality restrictions, using shared personal information solely for providing contracted services to us.
We may share or transfer information in connection with a merger, sale of company assets, financing, or acquisition of our business. Notification via email and/or prominent notice on services will be provided if a transaction occurs, along with choices regarding your information.
We may share information with regulators, privacy regulators, supervisory authorities, courts, and law enforcement to comply with applicable laws, regulations, and requests from authorities. Personal information may also be shared with insurance providers and/or medical personnel for fraud detection, regulatory reporting, compliance, and to prevent threats to life, health, or safety.
In aggregate, statistical form, non-personal information about website visitors, traffic patterns, and usage may be shared with advertisers.
We do not and will not sell your personal information under any circumstances.
As previously mentioned, sharing your information with our Group entities, partners, and third parties, often located overseas, is necessary. When transferring your information overseas, we ensure appropriate privacy, confidentiality, and security measures comply with data protection and privacy laws. Key service providers are in Australia and Greece. Specific questions about where or to whom your personal information will be sent can be directed to the Contact Us section below.
In jurisdictions like the EEA, the UK, and Australia, data protection laws restrict transferring personal information outside the jurisdiction. We take steps to ensure your personal information receives adequate protection (e.g., through EU approved standard contractual clauses) or that we rely on a relevant derogation under privacy and data protection laws. You have the right to request access to any safeguards used for transferring your personal information outside the UK and the EEA.
Requests for information from law enforcement or regulators are carefully validated before any personal information is disclosed.
For more information about safeguards, contact us at [email protected].
What are your rights?
Subject to exemptions and relevant data protection laws, you have certain rights over your personal information. These include:
While we aim to comply with your requests, there may be instances where fulfillment is not possible or has consequences. Communication will precede any actions, with written reasons for refusal if applicable.
Under certain data protection laws (e.g., EU/UK GDPR), you may also:
Additional information may be requested to confirm your identity and for security purposes before disclosing requested personal information. A fee may be charged where permitted by law.
Activities outlined above will be performed only to the extent that they do not compromise privacy, security, or other legal interests. Complaints about how we managed your personal information can be directed to us or your relevant privacy or data protection authority.
Luxe Sailing Tours Data Protection Officer
To exercise your rights, contact the privacy team via [email protected]. Privacy Officers will respond within a reasonable time, verifying your identity and understanding your inquiry.
For Luxe Sailing Tours Foundation matters, contact us at:
We will inform you whether an investigation will be conducted and provide the estimated completion date. After completing our inquiries, you will be notified of the outcome and invited to respond. If unsatisfied, complaints may be escalated to the relevant regulatory body.
Complaint to the Data Protection Authority
Concerns or complaints about how we collect or process your personal information can be directed to your local data protection authority. Initially, contact us to resolve the concern or complaint. In the UK/EU, locate the relevant data protection authority here. In Australia, contact the Privacy Commissioner at the Office of the Australian Information Commissioner (www.oaic.gov.au).
We store most information about you in computer systems and databases operated by us or external service providers. Some information may be recorded in secure paper files. Personal information is retained only as long as necessary for the purposes collected. In some circumstances, personal information may be stored for longer periods, such as legal, regulatory, tax, or accounting requirements.
Personal information may also be stored for extended periods if there is a prospect of litigation related to your dealings with us. Procedures for dealing with actual or suspected personal information breaches are in place, and notifications will be provided to you and relevant regulators if required.
How we keep your information secure
Luxe Sailing Tours is committed to keeping your personal information secure. Physical, electronic, and managerial security procedures have been implemented to reduce the risk of loss, misuse, unauthorized access, modification, disclosure, and interference.
Adequate procedures are in place to address actual or suspected personal information breaches, with notifications to you and regulators as required. While we take reasonable steps to secure your personal information, please exercise caution when disclosing personal information online due to the inherent insecurity of the internet.
Links to Third Party Sites
Cookies & Website Usage
Our websites use standard technology called ‘cookies’ and web server logs. Learn more about the cookies we use in our Cookies Policy.
What Are Cookies?
Luxe Sailing Tours’ websites, online services, email messages, and advertisements may utilize Cookies and other technologies such as pixel tags. Cookies are small text files placed on your browser (when using your computer, tablet, or other device) by us or our partners. They allow the browser to identify the device you are using to access our websites and remember specific information for later retrieval. This information is sent back to our systems as you navigate our website. Some cookies are stored in your computer’s memory when you quit your browser, while others expire or disappear.
Cookies are unique to the web browser or device you are using, so if you are using multiple devices, different data will be collected for each.
Types of Cookies:
Cookies can be classified as persistent, remaining on your device for a specified period, or session, created temporarily and deleted once you close the browser.
Our website uses both persistent and session cookies.
Cookies Used on Our Luxe Sailing Tours Website:
Cookies on our website primarily aim to enhance your online experience. We use the following types of cookies:
You may opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on, accessible at https://tools.google.com/dlpage/gaoptout/.
If Luxe Sailing Tours allows third-party cookies or you access other websites via provided links, those websites will follow their own cookies policy.
Managing, Deleting, and Blocking Cookies:
You can manage your cookie preferences as outlined here (insert hyperlink).
Adjust your browser settings to accept, refuse, or notify you when a cookie is set. Clear existing cookies if needed. Blocking all cookies may impact website features and functionality.
What Information Do We Collect?
We collect information about your website visits, browsing, and use, depending on your interaction. This includes:
If an error occurs, and we need to contact you for resolution, your information may be identifiable.
Additionally, information may include data inputted into forms, registrations, forum activity, feedback, social functionality, newsletters, usernames, passwords, log-in/out history, and settings.
Performance cookies help analyse user behaviour, identify errors, and enhance the overall user experience.
Pixel tags, used in conjunction with cookies, track website views and email interactions. This data is used to optimize messaging to customers.